Terms and Conditions

AFHP Coaching Legal Information & Notices 

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Please read these terms carefully before you start to use our website, as these will apply to your use of our website. We recommend that you print a copy of this for future reference.

You must be 18 years of age or older to use our website. Booking Requests can be placed by parents or guardians on behalf of athletes under the age of 18 years.

By using our website and the Services, you confirm that you accept these terms and that you agree to comply with them.

If you do not agree to these terms, you must not use our website or the Services.

Fees

To submit a Booking Request you must pay the fees applicable for the Booking Request(s) you make. The amount of Fees will be determined based on the Coach and Services booked as set out on our website. The Fees are subject to change.

Payment

When you make payments via our website you warrant that you are the account holder and that the billing information provided is accurate, and you authorise AFHP Coaching, or a third party engaged by AFHP Coaching for the purpose of operating the Payment Gateway or other payment system on our website to charge the designated payment method for the total amount of the Fee, plus any GST. All payments and purchases made in connection with AFHP Coaching are non-refundable unless otherwise expressly stated in these terms of use or otherwise agreed.

Where applicable, you agree to pay all GST and other similar taxes imposed in connection with the use of our website and the supply of the Services. You are responsible for all internet service provider fees, telecommunication and other charges required for your connection to, or use of, our website and arranging the Services.

By submitting credit card details to the Payment Gateway Provider to book the Services, you agree that:

Where applicable, those credit card details may be retained by Payment Gateway Provider(s) in accordance with their policy that was effective at the time of the payment;

The Payment Gateway Provider(s) are authorised to charge your credit card, without further notice to you, for amounts due with respect to amounts payable by you under these terms, including but not limited to the Fee; and

You will pay, on demand, any costs or expenses that AFHP Coaching or the Payment Gateway Provider incurs and that are related to the credit card (such as merchant, dishonour, interest and overdrawing fees).

Cancellation policy and refunds

Memberships

  • No refunds, exchanges, credits or transfers of the Fee are available if you change your mind or decide to cancel after the payment has been processed.

Coaching sessions

  •  No refunds, exchanges, credits or transfers of the Fee are available if you change your mind or decide to cancel.
  • No refunds are available for Credit that you have purchased but do not use. Credit that you have purchased but not redeemed (for example, where you have paid in advance for a number of sessions with a particular Coach), cannot be refunded.

If you cancel a Booking Request before the Booking, AFHP Coaching reserves the right to charge you a Cancellation Fee which will be calculated as follows:

More than 48 hours prior to the Booking

  • None

Between 2 and 24 hours prior to the Booking, in the event bad weather is forecasted for the time of the Booking

  • None

Less than 2 hours prior to the Booking

  • None

Risk

 You acknowledge that:

Your participation in the Services involves a risk of injury, serious injury or death, along with the loss of, damage to or destruction of property (the Risk).

By desiring to participate in the Services, you have acted voluntarily with full appreciation of the Risk.

AFHP Coaching will not be liable for any loss, damage or injury suffered by you in connection with the Services, other than death or personal injury caused by the reckless conduct of AFHP Coaching.

Changes to our website

We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password and you require our assistance to reset or disable the code or password, you must promptly notify us at [email protected]

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may not print off any copies or download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

You may not modify the content or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Limitation of our liability

To the full extent permitted by law, you agree:

to release and hold harmless AFHP Coaching, its personnel, and the Coach from any expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss, damage and damages for injury, including personal injury and death) (Losses) incurred or suffered by you and which arise out of, are caused by, are attributable to or result from your participation in the Services except to the extent such Losses are caused or contributed to by a wrongful or negligent act or omission of OneOnOne, our personnel or the Coach;

to indemnify AFHP Coaching, its personnel, and the Coach against any Losses incurred or suffered by the AFHP Coaching which arise out of, are caused by, are attributable to or result from any wrongful or negligent act or omission of yours; and

in the event of a force majeure or if anything occurs that corrupts or affects the administration, security, fairness, integrity or proper and lawful conduct of the Services, we may cancel, terminate, modify or suspend the Booking Request and we will not be liable for any Losses incurred or suffered by you which arise out of, are caused by, are attributable to or result from any such cancellation, termination, modification or suspension.

These terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations, including the Australian Consumer Law. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:

the supply of the Services again; or the payment of the cost of having the Services supplied again.

Third party links and resources in our website

Our website may contains links to other sites and resources provided by third parties, and these links are provided for your information only. We have no control over the contents of those sites or resources.

Unsubscribing from our email database

To unsubscribe from our e-mail database please send an e-mail to [email protected] with the word “UNSUBSCRIBE” typed into the body of the e-mail

For any questions and notices, please contact us at:

Email: [email protected]